Care Line 021-2205 7505 atau +62811 1929 119

TERMS AND CONDITIONS OF USE AGREEMENT

MyNurz.com, and all associated websites and services are owned and operated by Kronus Asia Pte Ltd, a Singapore Private Company (“Kronus”).

The following terms and conditions (“Terms and Conditions”, “Terms” or “Agreement”) govern your use (“User” or “Use”) of Kronus’ website and apps application (“MyNurz.com” or “Site”) and your use of our products, software, and services (collectively or individually, “Products” or “Site Products”). Please read these Terms and Conditions carefully. Your use of our Site and Products constitutes your agreement to be bound by all terms. If you disagree with one or more of these terms or find them unacceptable in any way, please do not enter or use our Site or Products.

Supplemental terms may apply to certain Products, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you or made available on the Site, in connection with the applicable Products. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Products. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Products.

Kronus may amend the Terms related to the Products from time to time. Amendments will be effective upon Kronus’ posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Products. Your continued access or use of the Products after such posting constitutes your consent to be bound by the Terms, as amended.


1. PURPOSE OF THE SITE AND SITE SERVICES

The Products constitute a technology or online platform representing a marketplace that enables Users of Kronus’ apps applications or websites provided as part of the Products (each, an “Application”) to offer, provide, arrange, schedule, purchase, sell or obtain nursing, therapy and/or other caregiving services (collectively and/or individually referred to as “Care” or “Care Services”) from other Users.

Freelancers are Users who are independent third party providers of such Care Services. Clients are Users who seek, purchase and/or obtain Care Services from such Freelancers. The Product is to link Freelancers with Clients, but does not nor is it intended to provide Care Services or any act that can be construed in any was as an act of Care.

YOU ACKNOWLEDGE THAT KRONUS DOES NOT PROVIDE CARE SERVICES OR FUNCTION AS A CARE CLINIC OR CENTRE, AND THAT ALL SUCH CARE SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY KRONUS OR ANY OF ITS AFFILIATES. KRONUS IS NOT RESPONSIBLE, NOR LIABLE FOR THE ACTS AND /OR OMISSIONS OF ANY CARE PROVIDER OR ANY CARE SERVICES PROVIDED TO YOU.

The Site is a marketplace where Clients and Freelancers can identify each other and advertise, buy, and sell Care Services online. Subject to the Terms and Conditions, Kronus provides the Site Products to Users, including hosting and maintaining the Site, enabling the formation of Service Contracts between Users, and coordinating disputes between Users related to those Service Contracts. A Service Contract is formed when a Client has selected a Freelancer or a Freelancer has agreed to provide Care Services for a Client.

Unless otherwise agreed by Kronus in a separate written agreement with you, the Products are made available solely for your personal, noncommercial use.


2. OWNERSHIP

The Products, Site and all rights therein are and shall remain Kronus’ property or the property of Kronus’ licensors. Neither these Terms nor your use of the Products convey or grant to you any rights: (i) in or related to the Products except for the limited license granted above; or (ii) to use or reference in any manner Kronus’ company names, logos, product and service names, trademarks or services marks or those of Kronus’ licensors.


3. USER ACCOUNTS

3.1 User Age and Information
In order to use most aspects of the Products, you must register for and maintain an active personal user services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to Kronus certain personal information, such as your name, address, apps phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Products or Kronus’ termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Kronus in writing, you may only possess one Account.

3.2 User Requirements and Conduct
The Product is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Products, and you may only use the Products for lawful purposes. You will not, in your use of the Products, cause nuisance, annoyance, inconvenience, or property damage, whether to another User or any other party. In certain instances you may be asked to provide proof of identity to access or use the Products, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.


4. SERVICE CONTRACTS

4.1 Contractual Relationship Between Client and Freelancer
Once a Client has selected a Freelancer, or a Freelancer has agreed to provide services to a Client, a Service Contract (“Service Contract”) is formed directly between such Users, subject to the provisions set forth below.

You expressly acknowledge, agree, and understand that: (a) the Site is merely a venue where Users may act as Clients and/or Freelancers; (b) Kronus is not a party to any Service Contracts between Clients and Freelancers; (c) you are not an employee of Kronus, and Kronus does not, in any way, supervise, direct, or control the Freelancer or Care Services; (d) Kronus will not have any liability or obligations under or related to Service Contracts for any acts or omissions by you or other Users; (e) Kronus has no control over Freelancers or the Care Services offered or rendered by Freelancers; and (f) Kronus makes no representations as to the reliability, capability, or qualifications of any Freelancer or the quality, security, or legality of any Freelancer Services, and Kronus disclaims any and all liability relating thereto.

You acknowledge and agree that a Service Contract is comprised of the terms in Section 4.2 (Service Contract Terms), unless other terms are agreed to by the Users, to the extent that the provisions do not, and do not purport to, expand Kronus’ obligations or restrict Kronus’ rights under the Terms and Conditions; and any other contractual provisions accepted by both the Client and the Freelancer, to the extent that the provisions do not, and do not purport to, expand Kronus’ obligations or restrict Kronus’ rights under the Terms and Conditions.

You acknowledge and agree that Kronus is not a party to any Service Contracts, and that the formation of a Service Contract between Users will not, under any circumstance, create an employment, agency or other service relationship between Kronus and any Freelancer or Client.

4.2 Service Contract Terms
Unless otherwise expressly agreed to in writing by both Freelancer and Client, the default terms and conditions of the Service Contract that a Freelancer enters directly with a Client when the Freelancer agrees to provide Care to the Client are as set forth in this Section. Users may agree between them on any additional or different terms for their Service Contract as long as such terms do not and do not purport to affect the rights or responsibilities of Kronus or violate the Terms and Conditions. Kronus is not a party to any Service Contract by or between Users.

Users agree that the terms concerning the Service Contract described on the Site, including Freelancer fees, rates, hours, and functions, form part of the Service Contract. Users agree to obtain the consent of the other before making changes to the Service Contract by adding additional or different functions or making other changes to the Service Contract on the Site. If consent of the other party is not first obtained, the other party may reject such changes by terminating the Service Contract or accept such changes by continuing to work on the Service Contract. Any termination of the Service Contract by a User is subject to the terms of cancellation as in section 6 (Cancellations).

4.2.1 Services
Freelancer will perform the Care Services in a professional and workmanlike manner and will deliver in a timely manner any agreed upon work. The manner and means of performing the Care will be determined by the Freelancer, who is engaged by the Client as an independent contractor.

4.2.2 Responsibility for Employees and Subcontractors
If a Client chooses a Freelancer from the Site, the work must be performed by that Freelancer selected by the Client.
In order to ensure accurate billing and payments, Freelancers are not allowed to subcontract or employ third parties to perform Care Services on behalf of the Freelancer unless expressly agreed to by the Client and such substitutes or replacements are immediately informed to Kronus in writing upon such Users agreeing to the change between themselves.

If a Freelancer, after the written consent and agreement of the Client, subcontracts with or employs third parties to perform Care services on behalf of the Freelancer, the Freelancer represents and warrants that it does so as a legally recognized entity or person and in compliance with all applicable laws and regulations. As used in this Agreement, the term “Delegee” refers to any employee, independent contractor, or agent of a User, that the User engages to perform any work on its behalf under a Service Contract. Regardless of whether a User has Delegees, the User remains responsible for all services performed under the User’s Service Contracts, including ensuring that the services comply with the Terms and Conditions (including confidentiality and intellectual property obligations).

Freelancer, Delegee, and Client acknowledge and agree that Delegees are not employees, independent contractors or agents of Kronus or Client. Delegee, and Freelancer represent, warrant, and covenant that: (a) Freelancer and, if applicable, each other User is solely responsible for all payments, obligations, wages, costs, unemployment insurance, workers’ compensation insurance, contributions, and expenses of Delegees; (b) Kronus does not have the right or power to supervise or control Delegees; and (c) no Delegees of any User will have any claim under this Agreement or the other Terms and Conditions for overtime pay, sick leave, holiday or vacation pay, retirement benefits, worker’s compensation benefits, unemployment benefits, contributions, or any other employee benefits of any kind from Kronus or Client.

With respect to Delegees, Kronus merely provides the platform for Freelancer to communicate and share information with Clients. Delegee, and Freelancer understand and agree that the contract terms, pay rate, work hours, service dates and working conditions will be established by the Freelancer, and/or Client and not by Kronus. Delegee, and Freelancer acknowledge and agree that Delegees are not employees or independent contractors of Kronus, and further acknowledge and agree that they will not be providing any services to Kronus (directly or indirectly) while employed or engaged by the Freelancer or another User.

Delegee, and Freelancer acknowledge and agree that Kronus does not, in any way, supervise, direct, or control Delegees; Kronus does not set Delegees’ contract terms (including determining whether the contract will be set at an hourly or fixed fee), fees, rates, work hours, work schedules, or location of work; Kronus will not provide Delegees with training or any equipment, labor, or materials needed for a particular Service Contract; and Kronus does not provide the premises at which the Delegees will perform the work.

4.2.3 Worker Classification
Client is responsible and assumes all liability for determining whether Freelancers are independent contractors or Delegees and engaging them accordingly; Kronus disclaims any liability for such determination or the related Engagement. The Terms and Conditions do not create a partnership or agency relationship between Users. Freelancer does not have authority to enter into written or oral (whether implied or express) contracts on behalf of Kronus. For Service Contracts classified as independent contractor relationships, Client may not require an exclusive relationship. A Freelancer classified as an independent contractor is free at all times to provide Care Services to persons or businesses other than Client.


5. PAYMENTS, BILLING AND DISBURSEMENTS

5.1 Escrow Services
Kronus provides escrow services (“Escrow Services”) to Users to deliver, hold, or receive payment for a purchase transaction of Care Services that a Freelancer provides to a Client under a Service Contract on the Site (“Engagement”), and to pay service, membership and payment processing and administration fees to Kronus. You hereby authorize and instruct Kronus to act as escrow agent in connection with the Escrow Services and the payment, holding, and receipt of funds for each Engagement and other specified purposes in accordance with the Terms and Conditions.

5.2 Client Payment
Client becomes obligated for the agreed amount immediately upon paying into the Kronus escrow account through the Site.

If Client fails to pay the Freelancer Fees or any other amounts due under the Terms and Conditions, whether by canceling Client’s credit or debit card, initiating an improper chargeback, or any other means, Kronus may suspend or close Client’s Account and revoke Client’s access to the Site, including Client’s authority to use the Site to process any additional payments, enter into Service Contracts, or obtain any additional Freelancer Services.

Without limiting other available remedies, Client must pay Kronus upon demand for amounts owed under the Terms, plus interest on the outstanding amount at the lesser of one and one-half percent (1%) per month or the maximum interest allowed by applicable law, plus legal fees and other costs of collection to the extent permitted by applicable law. To the extent permitted by applicable law, Kronus, at our discretion, may set off amounts due against other amounts received from or held by Kronus for Client, make appropriate reports to credit reporting agencies and law enforcement authorities, and cooperate with credit reporting agencies and law enforcement authorities in any resulting investigation or prosecution.

5.3 Service Fee
The fees to use the Site and Site Services are paid solely by the Freelancer. When a Client pays a Freelancer, or when funds related to an Engagement are otherwise released to a Freelancer after an Engagement, Kronus will credit the Freelancer’s named account for the full amount paid or released, after subtracting and disbursing to Kronus a service fee (the “Service Fee”). Freelancer agrees to pay Kronus the Service Fee for using the Site’s communication, invoicing, dispute resolution and payment services. Freelancer agrees that such Service Fee will normally be up to 12% of the fees received by the Freelancer from the Client. Freelancer instructs and permits Kronus to add this Service Fee to the initial fees submitted by the Freelancer when the Freelancer submits his initial fees on the Site, and before it is made available publicly on the Site.

5.4 No Fee for Introducing or for Finding Engagements
Kronus does not introduce Clients to Freelancers and does not help Freelancers secure Engagements. Kronus merely makes the Site Services available to enable Freelancers to do so themselves. Therefore, Kronus does not charge a fee when a Freelancer finds a suitable Client or finds an Engagement. However, a Client and a Freelancer are obligated to use the Site to pay and receive payment for their work together if they identified each other through the Site.

5.5 Disbursements to Freelancers
Kronus disburses funds that are payable to a Freelancer for the Engagement (less any applicable Kronus’ fees) within 30 days after the Freelancer fees are due and payable from Client). Freelancer agrees that you will not receive interest or other earnings on the funds held by Kronus prior to disbursement to Freelancer.

Freelancer fees become due and payable to Freelancers by the Client at the end of each shift or session of Care Services as purchased by the Client through the Site.

Notwithstanding any other provision of the Terms and Conditions, and except as prohibited by applicable law, if we determine in our sole discretion that you have violated the conditions and restrictions of the Site or the Terms of Service, Kronus may hold the disbursement of the Freelancer fees. Additionally, Kronus may also hold the disbursement of the Freelancer fees if: (a) we require additional information, such as Freelancer’s tax information, government-issued identification, address, or date of birth; (b) we have reason to believe the Freelancer fees may be subject to dispute or chargeback; (c) we suspect fraud; (d) we believe there are reasonable grounds for insecurity with respect to the performance of obligations under a Service Contract, this Agreement, or other Terms; (e) we deem it necessary in connection with any investigation; or (f) required by applicable law.

In cases of fraud, abuse, criminal act or violation of the Terms and Conditions, Kronus reserves the right to revoke any payments due to Freelancer (not just the Freelancer Fees from the Service Contract(s) under investigation) unless prohibited by applicable law. In addition, we reserve the right to seek reimbursement from you, and you will reimburse us, if we suspect fraud or criminal activity associated with your payment, withdrawal, or Engagement; if we discover erroneous or duplicate transactions; or if we have supplied our services in accordance with this Agreement yet we receive any chargeback from the Payment Method used by you, or used by your Client if you are a Freelancer. You agree that we have the right to obtain such reimbursement by charging your account with Kronus, offsetting any amounts determined to be owing, deducting amounts from future payments or withdrawals, charging your Payment Method, or obtaining reimbursement from you by any other lawful means. Failure to pay for reimbursements of chargebacks is cause for termination of your User account with Kronus and the revocation of your access to the Site.


6. CANCELLATIONS

6.1 Cancellation by Freelancer
Freelancer agrees that by submitting the availability schedule to work on the Site, the Freelancer has offered to provide Care Services on the submitted dates and times. If Freelancer wants to cancel a contract Freelancer must inform and obtain the agreement of the Client at least 72 hours before start of Care Services. Freelancer and Client must inform Kronus of such cancellation upon which Freelancer and Client agree that Kronus is authorized and irrevocably instructed to release back to Client all relevant funds associated with the period of cancellation. If such cancellation by Freelancer is effected less than 72 hours before start of Care Services, Kronus may, on its sole discretion, consider to suspend or close Freelancer’s account and revoke Freelancer’s access to the Site.

6.2 Cancellation by Client
If Client wants to cancel the contract, Client must inform Freelancer and Kronus at least 48 hours before the start of Care Services in order to receive a refund on any relevant payments already made associated with the period of cancellation. If such cancellation comes less than 48 hours from the start of agreed Care Services, a partial or nil refund is due to the Client in the manner as laid out in Schedule A.


7. RELATIONSHIP WITH KRONUS

Kronus is not a party to the dealings between Client and Freelancer, including screening, selection, contracting, and performance of Care Services. Kronus does not introduce Freelancers to Clients or help Freelancers find Engagements. Kronus merely makes the Site and Products available to enable Freelancers to post their services to Clients and to enable Clients to identify and determine the suitability of Freelancers for themselves. Kronus does not, in any way, supervise, direct, or control Freelancer or Freelancer’s work. Kronus does not set Freelancer’s work schedules, or location of work, nor is Kronus involved in determining the Freelancer fees. Kronus will not provide Freelancer with training or any equipment, labor, or materials needed for a particular Service Contract. Kronus does not provide the premises at which the Freelancer will perform the work. Kronus makes no representations about, and does not guarantee the quality, safety, or legality of, the Care Services; the truth or accuracy of Freelancer’s listings on the Site; the qualifications, background, or identities of Users; the ability of Freelancers to deliver the Care Services; the ability of Clients to pay for the Care Services; or that a Client or Freelancer can or will actually complete an Engagement.

Kronus is not required to and may not verify any feedback or information given to us by Freelancers or Clients, nor does Kronus perform background checks on Freelancers or Clients.

You hereby acknowledge and agree that Kronus may provide information on the Site about a Freelancer or Client, such as feedback, composite feedback, including a strength or risk score, geographical location, or verification of identity or credentials. However, such information is based solely on data that Freelancers or Clients voluntarily submit to Kronus and does not constitute and will not be construed as an introduction, endorsement, or recommendation by Kronus; Kronus provides such information solely for the convenience of Users.


8. THIRD-PARTY BENEFICIARY

Users appoint Kronus as a third-party beneficiary of their Service Contracts for purposes of enforcing any obligations owed to, and any benefits conferred on, Kronus. Users further agree that Kronus has the right to take such actions with respect to their Accounts, including, without limitation, suspension, termination, or legal actions, as we, in our sole discretion, deem necessary to enforce our rights as a third-party beneficiary under the Service Contracts.

The Terms and Conditions and any Account registration will not be construed as creating or implying any relationship of agency, franchise, partnership, or joint venture between Users and Kronus, except and solely to the extent expressly stated in this Agreement.


9. CONFIDENTIAL INFORMATION

To the extent a Client or Freelancer provides Confidential Information to the other, the recipient will protect the secrecy of the discloser’s Confidential Information with the same degree of care as it uses to protect its own Confidential Information, but in no event with less than due care, and will: (a) not disclose or permit others to disclose another’s Confidential Information to anyone without first obtaining the express written consent of the owner of the Confidential Information; (b) not use or permit the use of another’s Confidential Information, except as necessary for the performance of Care Services (including, without limitation, the storage or transmission of Confidential Information on or through the Site for use by Freelancer); and (c) limit access to another’s Confidential Information to its personnel who need to know such information for the performance of Care Services.


10. WARRANTY DISCLAIMER

YOU AGREE NOT TO RELY ON THE SITE, THE SITE SERVICES, ANY INFORMATION ON THE SITE OR THE CONTINUATION OF THE SITE. THE SITE AND THE SITE SERVICES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. KRONUS MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SITE, THE SITE SERVICES, WORK PRODUCT, OR ANY ACTIVITIES OR ITEMS RELATED TO THIS AGREEMENT OR THE OTHE TERMS OF SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KRONUS DISCLAIMS ALL EXPRESS AND IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.


11. CONTENT

You acknowledge that although some Content may be provided by healthcare professionals, the provision of such Content does not create a medical professional/patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment, but is provided to assist you in choosing a Freelancer. “Content” means content, text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, and other materials provided, made available or otherwise found through the Services and/or Site, including, without limitation, Content provided in direct response to your questions or postings.

WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE YOU WITH ACCURATE CONTENT, WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, PRICE OR COST INFORMATION, INSURANCE COVERAGE OR BENEFIT INFORMATION, OR ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICES. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH CONTENT. FURTHERMORE, WE DO NOT IN ANY WAY ENDORSE OR RECOMMEND ANY INDIVIDUAL OR ENTITY LISTED OR ACCESSIBLE THROUGH THE SERVICES.


12. LIMITATION OF LIABILITY

Kronus is not liable, and you agree not to hold Kronus, our Affiliates, Licensors, Third Party Providers and our respective officers, directors, agents, subsidiaries, joint ventures, and employees, responsible, for any damages or losses arising out of or in connection with the Terms, including, but not limited to:

  • your use of or your inability to use our Site or Site Services;
  • delays or disruptions in our Site or Site Services;
  • viruses or other malicious software obtained by accessing, or linking to, our Site or Site Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Site or Site Services;
  • damage to your hardware device from the use of the Site or Site Services;
  • the content, actions, or inactions of third parties’ use of the Site or Site Services;
  • a suspension or other action taken with respect to your account;
  • your reliance on the quality, accuracy, or reliability of job postings, Profiles, ratings, recommendations, and feedback (including their content, order, and display), or metrics found on, used on, or made available through the Site; and
  • your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to the Terms of Service.

ADDITIONALLY, IN NO EVENT WILL KRONUS, OUR AFFILIATES, OUR LICENSORS, OR OUR THIRD-PARTY SERVICE PROVIDERS BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR INDIRECT COSTS OR DAMAGES, INCLUDING, BUT NOT LIMITED TO, LITIGATION COSTS, INSTALLATION AND REMOVAL COSTS, OR LOSS OF DATA, PRODUCTION, PROFIT, OR BUSINESS OPPORTUNITIES. THE LIABILITY OF KRONUS, OUR AFFILIATES, OUR LICENSORS, AND OUR THIRD-PARTY SERVICE PROVIDERS TO ANY USER FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE OTHER TERMS OF SERVICE WILL NOT EXCEED THE LESSER OF: (A) SGD1000; OR (B) ANY FEES RETAINED BY KRONUS WITH RESPECT TO SERVICE CONTRACTS ON WHICH USER WAS INVOLVED AS CLIENT OR FREELANCER DURING THE SIX-MONTH PERIOD PRECEDING THE DATE OF THE CLAIM. THESE LIMITATIONS WILL APPLY TO ANY LIABILITY, ARISING FROM ANY CAUSE OF ACTION WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE OTHER TERMS OF SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH COSTS OR DAMAGES AND EVEN IF THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE.


13. RELEASE

In addition to the recognition that Kronus is not a party to any contract between Users, you hereby release Kronus, our Affiliates, Licensors, Third Party Providers and our respective officers, directors, agents, subsidiaries, joint ventures, and employees from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with another User, whether it be at law or in equity. This release includes, for example and without limitation, any disputes regarding the performance, functions, and quality of the Care Services provided to Client by a Freelancer and requests for refunds based upon disputes.


14. INDEMNIFICATION

You will indemnify, defend, and hold harmless Kronus, our Affiliates, Licensors and Third Party Providers and our respective directors, officers, employees, representatives, and agents (each an “Indemnified Party”) from any and all claims, damages, liabilities, costs, losses, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) arising from or relating to any claim, suit, proceeding, demand, or action brought by you or a third party or other User against an Indemnified Party relating to: (a) use of the Site and the Products by you or your agents, including any payment obligations incurred through use of the Products; (b) any Service Contract entered into by you or your agents, including, but not limited to, the classification of a Freelancer as an independent contractor; any employment-related claims, such as those relating to employment termination, employment discrimination, harassment, or retaliation; and any claims for unpaid wages or other compensation, overtime pay, sick leave, holiday or vacation pay, retirement benefits, worker’s compensation benefits, unemployment benefits, or any other employee benefits; (c) failure to comply with the Terms of Service by you or your agents; (d) failure to comply with applicable law by you or your agents; (e) negligence, willful misconduct, or fraud by you or your agents; and (f) defamation, libel, violation of privacy rights, unfair competition, or infringement of Intellectual Property Rights or allegations thereof to the extent caused by you or your agents.


15. COMMUNICATIONS FROM YOU TO KRONUS

All notices to Kronus or our Affiliates intended to have a legal effect must be in writing and delivered either (a) in person; (b) by a means evidenced by a delivery receipt, to the following address: Attn: Kronus Asia Pte Ltd, 60 Paya Lebar Road, #05-04, Singapore 409051. All such notices are deemed effective upon receipt by Kronus. Kronus does not accept service of any legal process by email or mail; all such service should occur by hand delivery on Kronus or its registered agent for service of process.


16. GOVERNMENT COMPLIANCE

Our performance under these Terms of Service is subject to existing laws and legal process, and nothing contained in these Terms of Service is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of oue Site and Products or information provided to or gathered by us with respect to such use.


17. SEVERABILITY AND ENFORCEABILITY

If any provision or portion of these Terms and Conditions is held illegal, invalid, or unenforceable, in whole or in part, it shall be modified to the minimum extent necessary to correct any deficiencies or replaced with a provision which is as close as is legally permissible to the provision found invalid or unenforceable and shall not affect the legality, validity or enforceability of any other provisions or portions of these Terms, and the other provisions of the Terms and Conditions shall remain in full force and effect.


18. TRANSFER OF INFORMATION

Any information you provide to us will be transferred to our company, governed by the jurisdiction of Singapore. Any disputes arising in connection with this Site will be handled by Courts in Singapore. By using this Site, you consent to this transfer of information, the entire privacy policy and the terms and conditions.

Although you may access this Site from other territories around the world, by accessing this website you agree that its use, the use of any material contained on the website and the use of all services provided, will be governed by the laws and courts of The Republic of Singapore, regardless of where you live, or how these laws may differ from the laws of the country from which you are accessing this website. Any offer for any product, feature or service made is void where prohibited.


19. CHOICE OF LAW AND VENUE

Singaporean law will govern these Terms, as well as any claim, cause of action or dispute that might arise between you and Kronus (“Claim”), without regard to conflict of law provisions. FOR ANY CLAIM BROUGHT BY EITHER PARTY, YOU AGREE TO SUBMIT AND CONSENT TO THE PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE COURTS LOCATED WITHIN THE REPUBLIC OF SINGAPORE.

SCHEDULE A

REFUND POLICY FOR CLIENT

Notice Period (from start of any shift or session) Refund Amount Less Admin charge
More than 48 hours from start of any shift or session 100% 5%
More than 24 hours but less than 48 hours 50% 5%
Less than 24 hours No refund -